Refund Policy

SHIPPING

Getting your goods to every city and district of Egypt usually takes 2-5 days from when you buy them. Sometimes, though very rarely, it might take a bit longer due to unusual situations.

Click here to visit returns portal

RETURN & EXCHANGE POLICY

We're open to taking back or swapping items under these conditions:

If you want to return or swap something you bought, just let us know within 48 hours of getting it.

Make sure whatever you're sending back is in its original condition – clean, unchanged, and with all tags still on.

You can exchange for a different size if we have it in stock.

Once you ask, we'll quickly check and email you about the status.

Returns and swaps happen at nuude office and you can request them by email.

*You'll need to cover the shipping cost for returns or swaps.

*It might take up to 5 business days for us to handle returns or swaps.

*Refunds come back through a CIB bank transfer or Instapay.

*Sorry, but discounted items, including bundles, can't be returned.

CHANGES & CANCELLATIONS

If you need to switch or cancel your order, get in touch ASAP because once we've sent it out, we can't make any changes.